Support

Utility Backup Solutions offers a variety of support resources depending on the level of assistance needed. From documentation to technical experts, we provide the support you need to ensure our service is working continuously to protect your critical data.

The Service Operations Center (SOC) is the eyes and ears for our customers, providing complete infrastructure coverage and troubleshooting any issues often before you see them. The SOC monitors and maintains your entire backup process 24 hours a day, 7 days a week. You can feel secure knowing that an expert is continually ensuring your critical data is protected.

For further assistance, please choose one of the following options:

Web Management Portal

• To access your web account for server backup and restore functions, click here.

• To access your web account for Connected Backup for PC and Mac, click here.

Frequently Asked Questions

Find answers to frequently asked questions related to how the service operates, security, bandwidth and methods for the backup and restoration of data.

Help Index

Review the help index to find in-depth technical information and instructions for implementing and using BackupGrid.

Contact Technical Support

Emergency technical support is available to assist you 24 hours a day by phone or email as follows:

Toll Free: 888-374-3282 (Option 3)

For non‐emergencies, please call us during business hours or email us at support@utilitybackupsolutions.com.

QuickSupport Session

• Windows O/S (servers and PCs)
• Mac O/S